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Mikogo screenshare3/15/2023 ![]() These people become part of a world wide hook-up, but they are not employees.they do not hop in the car and go to work in the company office each day, they just get up in the morning pour themselves a bowl of cornflakes, turn on the computer and get to work from the comfort of their homes! They invite likely candidates through places like the CC, Airbnbhell and other sites and put them through a brief aptitude and experience test to become support personnel. They in turn advertise for people with expertise to fulfill these roles. One's Personal Information is far more at risk with the Digital era than trusty ole Tree and Paper you don't know where these people are based.Ī company.lets say Airbnb, will outsource their support to companies that specialize in support roles. It's incredible how many servers Personal Identity Data goes through in a wide range of countries and not just the one one is based in. One's own Medical Records whilst with one's Doctor are in fact able to be accessed by IT Provider contractors if there's system services required etc. How many others are out there who are not aware of such scams?ītw, Staff at Call Centres & Customer Services everywhere have access to all manner of Data, just look at the likes of Telecommunication providers, Banks etc and they are trying to obtain more and more Personal Identification from the standard, date of birth, mothers maiden name now demanding a Copy of people's Drivers Licences, Passports, Voice recognition, Facial Recognition etc for their files for the most basic of transactions and none of us know who has access to that information, including IT Staff who are contracted to manage computer systems. We keep the safety and security of the community a top a nasty thing to put any person through, there's lowlifes all over the place unfortunately.Ĭan we ask what country the Call Centre person was based in?Īll of those who people who have had interactions with this person should be contacted to ensure their accounts have not been compromised, including with lack of Text Alerts, Email alerts as chances are you are not the sole target he's done this to. Screen share also doesn’t allow anyone at Airbnb to change any information on behalf of the user.Īs members of the community please let us know if you ever have concerns like the one raised in this post.If the user moves to any payment or payout information the screen share transmission is immediately and automatically interrupted.For example, the Support Ambassador can only see what the user selects on their screen. The screen share feature allows Support Ambassadors to only see the user’s instance of but with strict controls in place, with no other access to the customer’s computer.We’re sorry to hear that you encountered a problem with your bank account, and we wanted to provide you with this information so you can investigate other potential reasons behind your challenges directly with your bank.įor clarity we’d like to give everyone more assurance as to how we use screen share to help guests and hosts contacting us. Having completed our investigation we are happy to report that the incident as reported is not an issue relating to Airbnb or any of our Support Ambassadors and their use of the screen share feature. Our CS team has reached out directly to you to further discuss it. We take any incidents of this nature extremely seriously and we launched an immediate investigation. Thanks for raising your concern about a possible incident involving one of our Support Ambassadors. Have not had much success notifying airbnb management about this. He also was able to transfer $20,000 out of my savings into that same checking account but was not able to spend it before he was caught. He also changed my password so I could not log in to my own account and changed my phone number so that I could not change it back by receiving text messages.įurther, after making multiple $1000 buys to "Revolut" whoever that is he was blocked, then called my bank and was able to get unblocked and started making more transfers or purchases. He also accessed my savings account as well. ![]() ![]() Three hours later I had a total "account takeover" of my checking account that airbnb uses for my direct deposits as a superhost. Once he was inside my computer he never did use the screen sharing to show me where the buttons to hit were. When I called 4 for help to offer a discount the airbnb employee asked me to use screen sharing so I agreed.
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